Frequently Asked Questions
This page answers some common questions about
our timber management, wood procurement, and log accounting software.
If you are a timber investment management organization,
a forestry company, a pulp and paper mill or a lumber mill,
please feel free to contact us if your question
is not answered here.
Architecture
System
Customer Service & Support
Architecture
The program sizes of LIMS and WeighWiz depend on the
client's functional specifications. Typically LIMS occupies about 7-9
megabytes (excluding databases) and WeighWiz occupies under 5 megabytes of
hard disk space.
Yes, but it will need some configurations. Please contact
us if you are interested in using LIMS on Macintosh/Apple computers.
Yes, LIMS and WeighWiz are single and multi-user tools.
LIMS runs on either Oracle or Microsoft SQL Server.
These are open-standard database platforms,
an approach that has proven superior
to closed, proprietary systems.
Yes. We have tested LIMS with both of the above products,
and indeed we have clients who are using the “thin client” approach
in production.
System
3LOG's software helps sawmills and pulp mills maximize
efficiency and effectiveness in their day-to-day operations and cost
management. It provides the best solutions for quickly responding to
business challenges, making better operating decisions, and controlling
operational and administrative costs. Woodland operators and log processors
benefit from our software's complete functionality, which fully integrates
everything from procurement through to track management, contract
management, and accounting. Therefore, our products utilize powerful tools
that will maximize your resources and make the most out of the money you
spend.
3LOG Systems' Research & Development team is always on the
leading edge of today's Forestry and Information Technology Industries. We
keep upgrading our products to your changing needs.
LIMS has been successfully implemented in diverse clients
as small as a single mill and as large as multi-mill operations with
multiple staging yards across North America. The scalable architecture of
LIMS permits its use in different sizes: large, medium, and small
operations. LIMS is a premier software product that has been installed at
more than 100 sites in Canada and the U.S. in the past 3 years.
Users are created at the underlying database layer and
are assigned security roles. All the screens, reports, tables, and views
are assigned to roles or individual users.
This approach assures that there is no backdoor access
to the system and that all the user activities can be tracked and
audited regardless of how they accessed the data.
How
much do LIMS and WeighWiz cost?
It depends on the size of your operations and
production. Let us visit you and present our products. Following the
data collection, we will be able to offer you a reasonable quote with
our best and customized project plan on LIMS and WeighWiz.
LIMS' database and file structure are specifically
designed to allow easy interfacing to other programs, whether they are
on the same or different computer system.
LIMS has the capability to integrate with Geographic
Information Systems (GIS) and Global Positioning System (GPS). It also
integrates with other weigh scale systems, 3LOG’s WeighWiz, and a number
of financial systems such as Oracle, J.D. Edwards, ACCPAC, Markam, Sun
Systems, Walker, etc.
LIMS can generate different sorts of reports such as
configuration reports, operational reports, contractor listing reports
(by contract type, location, and vendor), Cut Control reports, log
delivery reports, woodlands payment reports, purchase orders and
inventory reports (daily, weekly, or monthly as defined by the user).
Should the choice of harvest system change in the
future, new product types can be easily created to represent any new
manufacturing stages. Users can also associate additional contracts and
amortizations at any new phase of manufacture or product type they
create within LIMS.
The end-users can be woodlands managers, woodlands
controllers, accountants, contractor, etc. The system is designed so
that information is available only to those who needed it. Division
Controllers or Managers can decide which individuals have access to
which contracts and reports. Multiple security levels that allow data
integrity and accuracy are maintained.
Yes. WeighWiz can continue to operate if it loses its network
connection, and then upload all the data recorded during the downtime
when the network connection is re-established.
Yes. LIMS has powerful features for automatic running
of your reports according the schedule you establish.
It will also print, email or fax reports to your specifications.
This saves manual effort and
ensures regular production and distribution of your reports.
You can set up your security to allow your suppliers
to access the server your LIMS Service is running on.
Alternatively, you can generate reports
as data files or HTML files and store them on your
network, or email them to your suppiers.
Yes. Both WeighWiz and LIMS will fully administer loads you
send to customers, all the way through to generating the appropriate entries
for your corporate financial systems.
Customer Service & Support
The Maintenance and Support Agreement is a critical component
of our business. Changes occur rapidly in technology. As supported
software vendors update their operating systems and databases, 3LOG
upgrades its systems to leverage the new functionality provided.
3LOG is continually investigating new ways to make our
systems more powerful. 3LOG’s support team can be contacted using the
telephone, e-mail, or fax.
By participating in the Maintenance and Support Agreement
your systems are always up to date at a fixed
annual or monthly cost that’s easy to budget for.
Based on our implementation methodology, we will do a
3-day on-site training for the key users of the system within days of
project start-up. We prefer to have this training on a central location
for all users. In a typical case, in addition to the on-site training
program for general users, we also provide additional training for
system administration and core personnel.
We always implement our system as a turnkey solution
and are very flexible on the location and class size for the training.
LIMS comes with a reference manual, concepts manual,
quick setup manual, weigh scale manual and a weigh scale quick tour.
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